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November 2007

Thursday, November 29, 2007

Metrics-Driven Marketing Strategy (+ a little Product Strategy too)

Here is an updated version of a talk i gave a few weeks back for our Facebook class at Stanford.  The presentation is about Metrics-Driven Marketing Strategy and how to use metrics to design a marketing plan (and product features).  It's related to previous "Startup Metrics for Pirates" talks / posts i've done, but emphasizes marketing a little more than product.

Some quick points:

  • marketing strategy is a list of target marketing channels & campaigns
  • a [hi-level] marketing plan can be a 1-page table of target channels
  • channel priority is based on 3 factors: lead volume, conversion, & cost
  • measure as deep down the conversion funnel as possible (ideally to $$$)

fyi: slide 12 is an example chart of marketing channels and potential volume / cost / effort that might be helpful for folks to check out, altho please note that my assessments are highly subjective and probably are quite dependent on the specific business in question.

Facebook App Business Models / Ad Revenue (by Jeremy Liew, Lightspeed)

Jeremyliew_image Jeremy Liew of Lightspeed came in a few weeks back and gave a great presentation to our Facebook class at Stanford.  It was a good summary of basic business models & ad revenue opportunities for Facebook Apps, using a few assumptions on size of company (individual, small group of 10, larger startup), audience demographic (broad reach, targeted, category vertical), % active users (5%), & pg views/visit (3).

His related post on this subject is here... thanks jeremy :)

Tuesday, November 27, 2007

Google's "Search 3.0" Revolution? (Universal Search -> Vertical Search)

Love this picture from Danny Sullivan's recent Search Engine Land article Search 3.0: The Blended & Vertical Search Revolution

Other interesting discussion here is whether Google chooses to surface any other verticals that are non-Google properties (ex: Simply Hired, Spock, LinkedIn, Yelp, etc)...

Seems like Google is willing to provide traffic to other selected verticals (via Google One Box), but i'm not clear on whether they're only doing that for cash, for relevancy, or some combination of the two... anyone know the story there?

i seem to remember someone saying that if you registered your data / search results with Google Base, that you would then show up in One Box results (see example travel search One Box results here), but i'm kinda fuzzy on that story.

(search geeks, tell me what up there...)

Facebook News Feed Preferences Launched (last week)

hmm. i must be getting senile... guess i overlooked Facebook News Feed Preferences launching last week.

anyway, seems like owen was right about the scoop... nice call owen.

Tuesday, November 20, 2007

Stanford Class Facebook Apps Blowing Up All Over: KissMe, Send Hotness top 1M+ installs, 100K+ active users. (translation: holy cow this stuff really works!)

i won't crow about this too much screw that i'm crowing already, but i should note that it's the students who deserve all the credit for this amazing story.

Stanford_fbas reported on TechCrunch yesterday, not just 1 but 2 Facebook apps (KissMe, Send Hotness) put together by students in the Stanford Facebook class i'm co-teaching with Prof. BJ Fogg have registered over 1M+ app installs and more than 100K+ active users... all of this in less than a month.  wow.  while the apps themselves are fairly straightforward & target lightweight (& light-hearted ;) communication, the results are still impressive. 

now some folks may complain these are useless, spammy apps (they might be), a complete waste of time (i doubt it), & unlikely to monetize (maybe not a fortune, but bringing in a few $K per week in ad revenue).  however, even if it's only a short-term experiment in internet marketing on social networks, i can't think of any other platform / environment except perhaps YouTube where you can acquire 1M users in less than 30 days.  it's been simply astonishing, exceeding even our wildest dreams of what the class could achieve.

and just to be clear: altho viral marketing / customer acquisition has been a keen area of interest, we wanted to provide the class with goals that go beyond just a focus on distribution -- we've also emphasized user engagement & metrics as class fundamentals.  while the eye-popping numbers offer pressworthy soundbites & sizzle, it's really the latter two points that provide the steak.

overall, the basic objectives we asked each team to go after were:
  1) build an app focused on user acquisition, then
  2) build / modify an app to drive user engagement, and
  3) use web analytics & metrics to guide product development & mktg

re: #1, in addition to KissMe & Send Hotness, several other apps were also successful in acquiring significant # of users -- in all, ~10 apps built by our class have achieved over 10-100K installs & 1-10K active users in just a month.  not bad for a student project, eh?

re: #2, now that we've explored acquisition, the class is focused on user engagement; perhaps for only a small audience of hundreds of users but with an emphasis on page views / session length / frequency of visits.  it's still early, but looks like we're going to have a few winners in those categories as well.

finally re: #3, we've been modestly successful in having most of the student teams integrate Google Analytics for basic web analytics & metrics tracking, and a few teams have also built their own metrics & tracking features to do more in-depth analysis.  while this is still a work in progress -- in fact, we've been working with both Google & Facebook to improve on the metrics integration -- we've been able to enough basic info to help improve both user acquisition & user engagement objectives.

while the jury may still be out on whether Facebook is a mature platform with long-term monetization prospects, it's certainly been an amazing "petri dish" for our class to learn & understand how social platforms and applications work... and to implement several notable examples of how Facebook apps can become an overnight sensation.  we're still pinching (poking?) ourselves to make sure we're not dreaming when we look at the #s... holy cow: "what a country"! ;)

it's also been an incredible opportunity to give our students a compressed example of the startup process / entrepreneurship in a box.  they had to choose & form teams, come up with ideas for their app(s), design wireframes & mockups, develop metrics dashboards, brainstorm marketing strategies, and launch their apps "in the wild".  now they're dealing with users, figuring out how to improve their app, deepen user engagement, and trying to generate some revenue.  a few even have some potential investors / acquirers sniffing around... or at least recruiters from companies looking for new talent.  i can't imagine a more interesting way to learn & get hands-on experience (well, ok they could just jump in and do a startup, but we're pretty close!)

i should also mention we've had terrific support from the community / industry to help the class succeed.  Facebook, Google, RockYou, Slide, and several other companies have provided terrific guidance and support, and have come in to speak, teach, and guide students.  We've had world-class software developers like Blake Commagere, Jia Shen, and R. Tyler Ballance; experienced product managers like my friends Yee Lee, Brian Phillips, Dan Olsen, & Leonard Speiser; metrics gurus Avinash Kaushik & Brett Crosby; hosting support from Joyent & Amazon; VCs who've studied Facebook like Jeremy Liew and Lee Lorenzen; and generous press & blog coverage from TechCrunch, VentureBeat, GigaOm, Inside Facebook, Reuters, Fortune, and many others.   i'm amazed at how many people have chipped in to make the class a terrific place to learn -- thanks to everyone above and to those i've overlooked for such an amazing experience.

and a few special kudos to Prof. BJ Fogg & the teaching team (Dan Ackerman, Rob Fan, Greg Schwartz) along with team coaches Yee & Jia for making my first formal teaching experience an awesome one.

as i quipped when we we first got started with the class:

we don't want people to read case studies...

we want people to build case studies. 

congrats to our students for delivering on my bluster ;)

Facebook Beacon & Privacy Settings for External Websites (ex: BustedTees.com)

FB Beaconso i decided to test out Facebook Beacon for myself by purchasing shirts on BustedTees.com, one of 40+ Facebook partner sites implementing Beacon; see below for example screen captures.

(note: Beacon functionality & privacy settings have changed since initial launch, see info on Facebook Press page here)

it worked pretty much as described: after i finished purchasing a few new t-shirts & a cool hoodie ("Stewart/Colbert 2008 !"), an ajax popup in the bottom right-hand corner of my browser notified me a Facebook story was going to be published. didn't get a screen capture of that since it disappeared after ~30-45 seconds (roughly).  my browser also blocked another busted tees popup (tho i don't think that was related to Beacon; not sure)

upon moving over to Facebook, i noticed at the top of my newsfeed there was a notification telling me that a story was about to be posted from BustedTees that looked like this:

Facebook Beacon: NewsFeed Notification (1)

and when i clicked on the "See More" it expanded to this:

Facebook Beacon: NewsFeed Notification (2)

clicking on the 'learn more' link takes you to this Facebook Help Page on Actions from External Websites.

clicking on the 'edit settings' link from that dialog brought me to this Facebook Privacy Settings for External Websites screen (also accessible from the main Facebook Privacy Settings as noted at the top in the red box):

Facebook Beacon: Privacy Settings for External Websites (2)

Facebook Privacy Settings

anyway, that's the basics.  i'll probably write a little more about this soon.  as i had previously expected, some folks are finding the opt-out method controversial: MoveOn is planning to challenge Facebook on the opt-out privacy settings for Beacon.  bet that won't be the end of this story.

still, privacy issues aside i think this is one of the more interesting innovations Facebook has come up with, along with the News Feed in general.  assuming Facebook can work out the user privacy issues & come up with a good monetization strategy, this is going to be fascinating stuff...

Monday, November 12, 2007

Social Network Messaging vs Normal Email

very interesting piece from Robin Goad at Hitwise on why social networks are challenging traditional email services for impact / value.

this analysis is for UK market only, however i'd guess the resulting conclusions are similar for other markets, including US.

(still amazes me how people continue to underestimate the value of email / messaging... and in general, how clueless MSFT / YHOO / AOL are in taking advantage of their assets in this area & IM)

Friday, November 09, 2007

Upcoming Facebook Developer Garages: Silicon Valley, Dallas, San Francisco

see respective info for upcoming Facebook Developer Garages over the next week in Silicon Valley (Sat 11/10), Dallas (Tue 11/13) & San Francisco (Fri 11/16).

i'll be speaking / hanging out at SF, but unfortunately won't be able to make the others.

Facebook Business Solutions: Facebook Pages, Social Ads, & Beacon. hmm.


  Facebook Business Solutions 
  Originally uploaded by davemc500hats

This isn't an in-depth analysis just yet, but my initial impression is that Facebook Business Solutions seems pretty cool.   Whether or not it changes the game for FB on monetization remains to be seen...

Facebook Pages seems to be a retooled version of Sponsored Groups (aka Profiles for Things not People), with the added twist that you can now add Apps to these pages... altholooks like the apps need to be tweaked a bit to work with FB pages.   but i like the concept... i created 2 sample pages for organizations i'm involved with, for the Silicon Valley Microfinance Network i help run, and for the Stanford Facebook Application Network related to the class i help teach.

Facebook Social Ads look like a combination of Flyers + Sponsored Stories -- the stuff that shows up in the News Feed -- aka "AdWords for Facebook".   not sure how well these work just yet; testing now.  I'll try to write about this more once i get a handle on how it performs.  since appearance-wise this seems pretty similar to previous stuff, doesn't seem likely this will make a huge difference in monetization, except now it's self-serve instead of administered via direct sales group. 

Facebook Beacon seems to be a more proactive version of DoubleClick (i think?), in other words it enables advertisers & facebook to understand cross-site user behavior -- with obvious closely-associated privacy concerns, altho technically it's no different than what any other tracking or measurement service (Google Analytics, Wordpress's recently-acquired Gravatar, Typepad's TypeKeys, etc etc) is doing with javascript-enabled tracking.  However, it's what they do with that info that might be unusual -- Beacon enables external sites (who have to pay for this? i think) to publish transactional events into the "News Feed" on behalf of users who are doing something off-Facebook on a website.  This may cause some controversy, i think... i don't have a strong opinion one way or the other just yet, but since they implemented it as "opt-out" rather than "opt-in", it's going to cause a stir as users realize what info is being published to Facebook, just like the News Feed caused a similar stir last year with publishing on-Facebook info.  Worth watching this one further... mark my words: this one is definitely going to heat up the blogosphere, once people realize what's going on.

haven't checked out Facebook Insights yet, and Platform (APIs & Apps) & Polls have been around... will try to do more followup on these in a few days.

Tuesday, November 06, 2007

new "people widgets" from Spock use flash, javascript... pretty cool.

Spock recenty launched a few new versions of their people search widgets using both flash and javascript.  I posted a few examples several months back, but these are *much* cooler.

Check out their new "people widgets" below:

results for "web 2.0" people search:
       

results for "PayPal" people search:

for more info on how to do cool stuff with Spock search results, read about the Spock API on their developer pages.

(disclosure: i'm an advisor for Spock... which has little to do with the fact i think they have some really cool technology ;)


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